Ständiger Absturz /Aufhängen Elements 25

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

Have you tried using the Support link I gave you?  Are you saying that you are not getting any response from the robo chat?  Or that you are not satisfied with the response that you are getting.  It is almost impossible for us to help you with the little information you are giving us.

Are you talking about the Organizer or the Editor or both?

Exactly what are you doing when the freeze occurs.

Do you have Auto sync to the Elements web turned on?

If you are using the Organizer, go to Edit>Preferences>Media Analysis and turn everything off.  Does that make any difference?

Also, go to Edit>Preferences>Auto sync and turn that off.  See if that makes a difference.

What do you mean when you say Support does not answer you?  Have you been in contact with them and they are unable to solve the problem, or are you unable to contact a live person?  I know support hours in Europe may be limited, but you can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)  This should get you past the robo answer.