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GefAus
GefAus
Participant
June 16, 2020
Answered

Starting PS Elements gives message "trial Version"

  • June 16, 2020
  • 2 replies
  • 477 views

Bought PS Elements 2020 "standalone" version. Redeemed purchase then downloaded and installed program.  When I start PSE I am asked to sign in (but nowhere on the message to enable sign in !!).

Am I understanding this correctly?  I have bought and installed the program on my computer but Adobe still want me to sign in everytime I use the program.  If this is true and I have a problem with an internet connection, I cannot say oh well! , while I'm waiting for the internet to be available I will just edit those photos I have been meaning to get to ? 

    This topic has been closed for replies.
    Correct answer Peru Bob

    Go to Help > Sign in from the Editor menu.

    Then enter your serial number.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    June 16, 2020

    Go to Help > Sign in from the Editor menu.

    Then enter your serial number.

    GefAus
    GefAusAuthor
    Participant
    June 24, 2020

    I actually played along with the "Trial Version" message and eventually was asked to enter a serial number.

    Closed PSE then restarted and it was okay !!!  Even disconnected from the internet and restarted PSE and it worked just fine.  Adobe have their strange ways !!!.    When I went into "Help ... About PSE"   I could see in the detail where it had changed from Trial Version to Permanent licence.

    Odd that Serial Number had to be entered on 2 occasions.  Alls well that ends well.

    R
    RoyBateman
    Participant
    June 16, 2020

    I have same problem, plus just trying to edit a photo and it puts me in Video editor mode 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 16, 2020

    Did you purchase Photoshop Elements (the photo editor) or Premiere Elements (the video editor)?

    R
    RoyBateman
    Participant
    June 16, 2020

    I purchase Premier. I called the 800 # and got great support. My original download had a problem. He re-installed and is now fine. I was using the "Premier " editor  ( For Videos) my error. So was worth the time to call. I had them call me back.

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