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P
Phinny
Legend
September 25, 2025
Answered

Stubborn PSE problem

  • September 25, 2025
  • 1 reply
  • 125 views

Attempts to open a small jpg file triggers this dialog, "Could not complete yor request because of a program error"  If it's any help, the image was downloaded from FB.  Any ideas as to what the problem might be or how to fix it.  It open's just fine using Win 11 "Photos" app

Correct answer Phinny

Fixed

I found an old MichelBParis post recommending that users open troublesome jpg's with Irfanview, then closing same jpg file using "save as".  This worked and I hope it may help others trying to open FB downloaded jpg's in PSE.  Thanks all.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 25, 2025

Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

P
PhinnyAuthor
Legend
September 25, 2025

Thank's for your reply Peru Bob.  I should have mentioned (in original post) that PSE opens other jpg's - except this specific one.  Actually there are 3 jpgs kicking out this error and all 3 were downloaded from FB to a Kindle and then emailed to my laptop.  I'll post one of them here if anyone wants to have a look.  The Prefs reset didn't help.

 

  

P
PhinnyAuthorCorrect answer
Legend
September 25, 2025

Fixed

I found an old MichelBParis post recommending that users open troublesome jpg's with Irfanview, then closing same jpg file using "save as".  This worked and I hope it may help others trying to open FB downloaded jpg's in PSE.  Thanks all.

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