Suddenly Explorer crashes when opening a map containing onde or more .WR2 files

Forum|Forum|4 years ago
January 9, 2022
3 replies
485 views

Until today, I could easily use Adobe Photoshop Elements (APE) 2019 without any problems, on my desktop as well as on my laptop. I am using it almost daily, already for about two years.

However, suddenly today, there is no way I can access any .RW2 file on my desktop anymore!? I can access any map and file, as long as there is no .RW2 file in this map. And I can also access and process any .RW2 file on my laptop (on which APE 2020 is installed).
I tested copying a few files via WiFi from my desktop to my laptop. That worked. And I could easily open and process them with APE (2020) on my laptop. So, the files are not damaged.

This suggests (I think) that something suddenly changed within my APE 2019. But what could this be???

Does anyone have any suggestion about the cause of this and a possible solution?
Any help woul dbe greatly appreciated!

Erna

This topic has been closed for replies.

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Nishutosh208861643a3s

Adobe Employee

Thanks for reaching out to Adobe @HJSKK . Could you please share Help->plugins->camera raw details of your desktop machine APE(2019) and also it would be really great if you share those images as well which are not getting opened at your APE(201) desktop.

Thanks

Adobe Team

H

HJSKKAuthor

Known Participant

Thanks for your offers in trying to help me. And sorry that it took a while for me to respond!

The main reason is that,to my very big surprise, there appears to be a lot of variation in whether or not it works well. After my post, there were a few occasions where I could open my .RW2 files with APE, and more occasions where I could not. This makes it difficult to choose any file that could not open.

Whatever the reason may be, the last few days, including right now, I am able to open and process any .RW2 file that I tried. I am completely lost about how this could happen.

At the moment I can think of only possible reason: maybe due to a Windows 10 update?

In any case, at the moment it works, so there is no file that I could usefully upload here.

But please keep this topic open for a while, so that in case it goes wrong again, I could still contine this topic.

Thanks again for your help!

Regards, Erna

P

pradeepkmr

Adobe Employee

Hi @HJSKK , Can you please provide some sample .RW2 file?