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Participant
Nov 2, 2021 10:39 AM UTC
Question

surface pro 5 pen is not working properly with element 2022

Can photoshop element 2022 work properly with surface pro 5 pen? mine is not working properly. I cannot find any answer on line by adobe. Is there any personal customer support from adobe?

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12 replies

Glenn 8675309
Legend
Aug 23, 2022 10:26 PM UTC

Try turning off windows ink:

Use this info if you need it:

Follow the steps below to disable Windows Ink in Windows 10. These steps are easy and will allow you to disable the Windows Ink workspace in just a few seconds.

If you don’t have a digital pen or you want to remove the Windows Ink Workspace icon from your taskbar, there are two very simple ways to disable Windows Ink Workspace in Windows 10. Here they are:

Solution 1: Disable Windows Ink Workspace in Windows 10 Using Group Policy

  1. Open the Local Group Policy Editor. Navigate to: Computer Configuration ->Administrative Templates ->Windows Components ->Windows Ink Workspace.
  2. In the right pane, double-click Allow Windows Ink Workspace to open its properties.
  3. Check the Enabled option. Next, select Disabled from the drop-down menu under the Options section.
  4. Click on Apply and then OK. Restart your PC to make the changes to take effect.

Solution 2: Disable Windows Ink Workspace in Windows 10 Using Registry Tweak

  1. Press Windows Key + R to open the Run command
  2. From the run utility window, type Regedit and click Ok to open the registry.
  3. Next, navigate to the following path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft
  4. If you can't locate the WindowsInkWorkspace  folder, then do the following:
    -Right-click the Microsoft key in the left pane, and then select New -> Key.
    -Name the Key as WindowsInkWorkspace and click OK.
  5. Right-click empty space in the right pane, select New -> DWORD (32-bit) Value.
  6. Name the DWORD value as AllowWindowsInkWorkspace. Leave its value data as 0.
  7. Restart your computer. Once signed back in, you should see Windows Ink Workspace disabled.
  8.  




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Geetanjali Bisht
Adobe Employee
Adobe Employee
Nov 10, 2021 4:48 AM UTC

Dear User,

Thank you for writing to us. I am sorry to hear that you are facing challenges while using our product with surface pro.

Can you elaborate the issue you are facing so that I can try to reproduce it on my device. Please share your device details - Surface Pro device model, Surface Pen model & OS you are currently on. Also some details on what is the issue & how to reproduce it would be helpful too. 

Regards,

Geetanjali 

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Participant
Nov 10, 2021 8:42 AM UTC

Many thanks for your reply

these are the device details

Device name surface-pro-5
Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
Installed RAM 8.00 GB
Device ID F6E1B815-521C-4FFD-A62D-5F031D66F39D
Product ID 00330-63021-59934-AAOEM
System type 64-bit operating system, x64-based processor windows 10
Pen and touch Pen and touch support with 10 touch points

The problem is using the pen for drawing. The pen works normally for a minute then it either stops drawing or draw in an area away from where the pen is touching.

I would appreciate any help from you

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Geetanjali Bisht
Adobe Employee
Adobe Employee
Dec 6, 2021 1:02 PM UTC

Dear User,

Can you update the OS version to latest & check if all your drivers are up to date? This will eliminate any system specific issues. Please let me know if this does not work.

Thanks,

Geetanjali 

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