switching license after old computer crashed

Question

Hello

My old computer has recently crashed.

On this device there was a license for Adobe Photoshop Elements.

Normaly, when trying to switch a license to a different device, you need to log out on the old device before loggin in to the new device.

Since my old device has crashed I can't do this.

On my online Adobe account I can't find any manual ways to switch (or even just log-out) my own license to another device.

Surely Adobe most have a way to this from their systems ?

Any help is welcome.

Many thanks.

Greg_S. · Answer

You are allowed to have two activated licenses. So, if you only had an activation on the crashed computer, it should not prevent you from activating your new computer. If you are receiving a too many activations message when you try to sign into your new computer, your only solution is to contact Elements Support and tell them you need to deactive your license.

You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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