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Participant
December 7, 2016
Question

The installed, registered program says it can't run for some reason.

  • December 7, 2016
  • 3 replies
  • 270 views

I successfully downloaded PhotoShop Elements on my second computer. I registered the program with the proper serial number. But when I attempt to run the program a box says that the program is not able to run right now and indicates it is looking for a solution--which stops--and the program doesn't run. What do I need to do?

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    3 replies

    Participating Frequently
    December 8, 2016

    Hi Ed,

    Please try resetting Editor preferences as suggested above and let us know if this fixes the issue.

    Thanks
    Andaleeb

    hatstead
    Inspiring
    December 7, 2016

    ed b.f53250665 wrote:

    I successfully downloaded PhotoShop Elements on my second computer. I registered the program with the proper serial number. But when I attempt to run the program a box says that the program is not able to run right now and indicates it is looking for a solution--which stops--and the program doesn't run. What do I need to do?

    Try this:

    Reset Editor preferences once. To do so, launch Editor keeping Cmd/CTRL+Alt+Shift keys pressed and when prompted to delete the preference settings files, click 'Yes'.

    Bani Verma
    Legend
    December 7, 2016

    Moving to Photoshop Elements