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Inspiring
Dec 1, 2020 2:25 PM UTC
Answered

Thumbnails are hourglass but photo shows if enlarged

I have over 55,000 photos in PSE 2018 Organizer without issue but lately all the photos I add are only showing hourglass image for their thumbnails.  The full size images are fine and I can use all PSE functions.  The "update thumbnail" under the edit pull-down does not help.  I am using Windows 10.  Any suggestions on how to fix the problem would be greatly appreciated.

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jeffryl58173333Correct answer
Inspiring
Dec 3, 2020 5:19 PM UTC

Any ideas on a solution?


Using their online chat, Adobe was able to find me a solution.  Simply go to File/Manage Catalogs/Repair and an error message was presented about an error in the thumbnail cache. Answering yes to delete the cache and rebuild it solved the problem.

11 replies

MichelBParis
Legend
Dec 1, 2020 6:02 PM UTC

Let's start with checking the size in pixels of those images?

https://helpx.adobe.com/photoshop-elements/kb/maximum-image-size-limits-photoshop.html

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Inspiring
Dec 1, 2020 8:11 PM UTC

The jpg files range in size from under 1 MB to about 10 MB with pixel counts from 2 to 20 M-- nothing larger than I have already running successfully.

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Inspiring
Dec 3, 2020 1:48 PM UTC

Any ideas on a solution?

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