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mark_GT
Participant
October 29, 2024
Question

Transfer Adobe Elements 2019 from my old HP laptop to new HP laptop

  • October 29, 2024
  • 3 replies
  • 168 views

HP recognizes my account when I am on the old laptop, but I don't have a CD or the registration number for this program that came preloaded on the computer when I purchased it from HP.  My old computer has a nonrepairable 1.5" vertical line running down the screen on the left quarter of the laptop screen making it virtually unusable on the go. I believe I read that I can somehow use the program on both of my computers, but I don't have any idea of how to accomplish that.  Thanks

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3 replies

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
October 30, 2024
quote

but I don't have a CD or the registration number for this program that came preloaded on the computer when I purchased it from HP. 

By @mark_GT

 

That's an OEM (Original Equipment Manufacturer)-licensed version.

 

OEM licensing is tied to the computer it was pre-installed on. That's why there are no disks or serial number. There are no transfer rights.

 

HP licensed it from Adobe for preinstallation on the old HP laptop which you purchased at the time. It cannot be installed on another computer. You can only reinstall it on the old laptop.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 30, 2024

    Preloaded versions are usually limited for use on only that computer.

      Glenn 8675309
      Glenn 8675309
      Legend
      October 29, 2024

      If you ever registered it with adobe you can download from your adobe account.

      https://account.adobe.com/products

      If you never did anything like registering:  You probably are out of luck.  

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