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Participant
March 27, 2023
Question

Transfer Elements 13 licence -> Contact?

  • March 27, 2023
  • 2 replies
  • 383 views

Hello, I would like to transfer a licence for Adobe Elements 13. The link http://adobe.com/go/support/contact does not work (404) for me, I would like to create a ticket number. Where can I do this in my account?

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

https://helpx.adobe.com/content/dam/help/en/x-productkb/policy-pricing/transfer-product-license/jcr:content/main-pars/procedure_2/proc_par/step_0/step_par/download-section/download-1/Transfer%20of%20License%20Form.pdf

 

To submit this form to Adobe, complete the following steps:
1. Fill in the form.
2. Scan the completed form.
3. Go to
www.adobe.com/go/support/contact
4. Click Customer Support portal
5. Log in with your Adobe ID and password and then click Sign in
6. Click on your case number, and upload the form to your case

thanks!

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
March 27, 2023

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

hatstead
Inspiring
March 27, 2023

Suggest that you contact Adobe directly in view of the obstacles.

Reach us by phone (adobe.com)