Skip to main content
Participating Frequently
April 27, 2024
Question

Transferring Organizer File from Photoshop Elements Org 7 to Organizer 2024 - CRASHES EVERYTIME

  • April 27, 2024
  • 12 replies
  • 594 views

I am trying to transfer my organizer file from one computer to another. My new computer would not support my old orgnaizer program so I updated to 2024. The program crashes everytime I try to restore the file. I run a small business from home and I can't get up and running till this is fixed. PLEASE HELP!

 

This topic has been closed for replies.

12 replies

Greg_S.
Community Expert
Community Expert
April 27, 2024

How are you trying to import it?  You should be using the File>Backup and Restore function.  See this HelpX article for more details.

 

Participating Frequently
April 27, 2024

I did as the article stated -- A full backup.  Then I transferred that file to my new computer and did restore.  It starts restoring and crashes at about 10% completion or less.   I am not using an external drive but transferred the file to my hard drive of the new computer.  My backup is very large -- I have 61,460 items in it.  

 

Any ideas for me???  Thanks so much in advance.

Participating Frequently
April 27, 2024

Not sure what information would be helpful -- but I backed up the file from Organizer 7 and have it on my new computer and can start importing it, but it crashes each time I try.