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A
acoleman121
Inspiring
February 22, 2020
Answered

Trial version of Elements 2020

  • February 22, 2020
  • 3 replies
  • 1018 views

I have downloaded a trial of Elements 2020 and when lanching for the first time there is an update dialogue. When i try to make the update i receive the message that there is a conflict and the update cannot be completed and an error code 131.

The version i have is. 18. (20200120.m.139570) x64

 

I have contacted Adobe chat support and was told that if i purchase the App there is a good chance it will update but if not i can get a refund or the tech support will help with the update but not if it's a trial.

I dont really want to purchase something that might or might not work properly.

 

My system

Imac late 2015    32 GB Ram    OS Catalina 10.15.3

3.3 GHz Quad-Core Intel Core i5

AMD Radeon R9 M395 2 GB

 

Any help or advice will be very welcome 

 

Regards Adrian 

 

 

This topic has been closed for replies.
Correct answer Phinny

Adrian, double clicking update helper (as you've done) is sometimes all it takes.  Check your version again.

 

 

3 replies

P
PhinnyCorrect answer
Legend
February 23, 2020

Adrian, double clicking update helper (as you've done) is sometimes all it takes.  Check your version again.

 

 

    A
    acoleman121Author
    Inspiring
    February 23, 2020

    Hi,

    Many thanks for your reply

    I have checked the version and it is the latest and when i launch the App there is no notification of an available update so i would assume all is current and working fine.

    Thanks for the help and advice to all 

     

    Regards Adrian

    99jon
    99jon
    Legend
    February 22, 2020

    Hi Adrian. Try launching the Adobe Update Helper app manually and then retry the installation of the latest update. Ensure you are looking in the system library, not the user library

     

    If you click Go on the top menu and choose go to folder it usually takes you to /Library/ and you can follow the path from there. The helper app is usually inside the HDBox folder.

     

    Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨Adobe Desktop Common⁩ ▸ ⁨HDBox⁩

     

      A
      acoleman121Author
      Inspiring
      February 23, 2020

      Hi jon

      Many thanks for the reply.

      I have just followed your instructions and found the Adobe Update Helper in the system Library but when i try to 

      launch it nothing happens. If i clickon it or right click and click open/run the icon flashes but nothing happens 

      after that. 

       

      Regards Adrian 

       

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      February 22, 2020

      If you purchase directly from Adobe, you generally have 30 days to get a refund:

      https://helpx.adobe.com/in/x-productkb/policy-pricing/return-cancel-or-change-order.html

      A
      acoleman121Author
      Inspiring
      February 22, 2020

      Yes that is what the person told me on the support chat but my argument was that i didnt want to

      purchase something that at the moment will not update to a newer vesion when updates are available 

      especially if i get on well using the software during the trial.

      I wondered if there was anyone who could help me get the trial updated to the newest version

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