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traciev24796327
Participant
December 24, 2020
Question

trouble emailing photo

  • December 24, 2020
  • 1 reply
  • 206 views

When trying to email a photo it says to 'check my password and try again'. I have not changed anything, why am I seeing this/how do I get around it?

 

This topic has been closed for replies.

1 reply

Adobe Employee
January 6, 2021

Hi,

 

Which email client are you using? 

In case of Google, you need to turn on 2-step verification in Google settings and setup an app password. Instructions for the same can be found here: https://helpx.adobe.com/elements-organizer/kb/email-configuration-elements-organizer.html

 

Thanks!