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paulb63737331
Participant
October 15, 2017
Question

Trouble Installing UK Elements 15 on PC in France

  • October 15, 2017
  • 2 replies
  • 188 views

Hi there

I have just been contacted by one of my customers in France advising that the Elements 15 DVD will not install on his machine in France.

Is this because he has purchased a UK version of the product?  Is there any way round this?  I'm waiting on screen shots and error message details from the customer and can add as son as I get them.

I would appreciate any help or advise on this one.

Cheers

Paul

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    October 16, 2017

    You can reach out to our support group for help.

    Arshla

    MichelBParis
    MichelBParis
    Legend
    October 15, 2017

    paulb63737331  wrote

    Hi there

    I have just been contacted by one of my customers in France advising that the Elements 15 DVD will not install on his machine in France.

    Is this because he has purchased a UK version of the product?  Is there any way round this?  I'm waiting on screen shots and error message details from the customer and can add as son as I get them.

    I would appreciate any help or advise on this one.

    Cheers

    Paul

    The DVD as well as the download installer should work well and provide the choice for the language.

    The first thing to check is if the hardware requirements are met; Elements 15 can't run on a 32-bits system.

    Configuration requise | Adobe Photoshop Elements 15 (Mac & Windows)

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