trouble opening jpeg and DNG files in Elements 20

Question

I shoot in raw and large jpeg. I have been trying to open the files from Elements 20 and get a response that says can not complete your request from a program error message. Anyone else experiencing this and how do I troubleshoot?

MichelBParis · Answer

For raw files, read this faq and specify your camera make and model to get more help.

https://community.adobe.com/t5/photoshop-elements/faq-will-photoshop-elements-work-with-my-camera-or-why-won-t-my-raw-files-open/td-p/4303022

For large jpegs, see

https://helpx.adobe.com/photoshop-elements/kb/maximum-image-size-limits-photoshop.html

I assume you mean PSE2020 (version 18).

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