Participant

Question

Trouble opening RAW files (80+Mb) in Elements 2022

9 replies
766 views
Translate

The image appears in Editor with an exclamation mark (!) in top rh corner and all controls are unresponsive.

Help please.

Problem or error

This topic is closed to new replies. Start a new post to keep the conversation going.

Jeff Arola

Community Expert

That Yellow Exclamation appears while the preview is generated from the camera raw image.

You won't necessarily see the real image on screen until it disappears.

The larger the camera raw file and/or the slower your computer is, the more likely you'll see that Yellow Exclamation.

Translate

D

david27291233pq3cAuthor

Participant

Many thanks Jeff, think I need a faster computer! 👍

Sent from my iPad

Translate

Greg_S.

Community Expert

If you are responding by email you cannot attach a screenshot. And you haven't answered my other questions.

Translate

D

david27291233pq3cAuthor

Participant

Hi Greg

RAW files from Sony a7RIII

Screenshot attached.

Thanks for your help

Translate

MichelBParis

Legend

When in the Camera Raw dialog of Elements, click on the 'Help' button.

In the help text which opens, there is a menu on the left.

Go to "Process camera raw image files"

There is an explanation for the different "Process versions"

My guess is that the exclamation mark is a warning that something has changed in the Process Version. Not sure, but if I ignore it, I have no problem.

Translate

Greg_S.

Community Expert

And can you give us a screenshot of the Editor with the Exclamation Mark.

Translate

D

david27291233pq3cAuthor

Participant

Thanks, screen shot attached

Translate

Greg_S.

Community Expert

Does the raw file open in the ACR editor?

What camera does the raw file come from? I'm assuming it is a fairly new camera.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.