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January 13, 2019
Question

Trying to download Photoshop elements 2019 for Mac

  • January 13, 2019
  • 2 replies
  • 400 views

After my order I received an email with a download link.  I downloaded the installer, but when I tried to download the program I got a "download cannot continue" message.  I've updated the iOS to High Sierra v10.13.6 and still no luck.  Any other ideas?

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    2 replies

    Medha_Sharma
    Adobe Employee
    Adobe Employee
    January 14, 2019

    Hello,

    We apologize for the inconvenience you had to face.

    Could you please post a screenshot of the error message that you received? This would help us in serving you better.

    Please also share the following details: Your system's hard disk size, RAM size and the installation logs. Furthermore, please navigate to C:\Program Files (x86)\Common Files\Adobe\Installers and share the 'Install.log' file with me. For collecting the installation logs, please use the Log Collector Tool.

    How to use the Creative Cloud Log Collector tool

    You can upload the logs to Dropbox/Google Drive and share its link with me via personal message.

    Thanks,

    Medha

    hatstead
    Inspiring
    January 13, 2019

    erins88529107  wrote

    After my order I received an email with a download link.  I downloaded the installer, but when I tried to download the program I got a "download cannot continue" message.  I've updated the iOS to High Sierra v10.13.6 and still no luck.  Any other ideas?

    Suggest that you contact ADOBE:

    Contact Customer Care