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Two imported .jpg files will not show thumbnails in 2022 Elements Organizer

Forum|Forum|2 years ago
December 8, 2023
3 replies
1304 views

I have imported two .jpg files into the Elements 2022 Organizer, but their thumbnails will not display in the folder where the files reside. I have verified using the Windows 11 File Explorer that the file names are unique. When trying the import a second time the Organizer says that 8 files were skipped because they are already in the Catalog, but the Organizer still will only displays thumbnails for 6 files. The 6 files that it shows are the ones at the top of the attached clip. One of the files that will not display is the one shown in Elements Organizer message box. Its associated message is highlighted in blue in the list of files skipped. The other file that won't display is the other file whose file name ends in "...Week 1.jpg". Both of the files that will not display in the Elements Organizer will display in Adobe Bridge. I have run the catalog error detection tool which indicated that no errors were found and I also did a catalog repair even though no errors were found. I've powered down and rebooted my Windows 11 system and tried again. So far I've found nothing that will make the two thumbnails appear, but just now I was able to import 8 other .jpg files from another folder and have their thumbnails displayed. Is there a way to "manually" delete the catalog entry for these two files and try to import them again? Any ideas will be greatly appreciated.

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Correct answer Bill Junk

Changing the file names didn't make a difference.

The problem has been overcome although I think this situation suggests that there is a rather nasty bug in this version of the organizer that will be very hard to discover from testing alone. It likely would need a very thorough code inspection / reading and subsequent analysis to figure it out.

What I finally was able to do was copy the 8 files from the original (normal location) folder to a another folder in a different part of the folder tree. At that point I deleted the original folder, which took some doing. I eventually had to delete the original empty folder using the File Explorer. I then imported the 8 files from their new location. At that point I was able to use the Organizer to recreate the original folder in its proper location and use the Organizer to move the files from the temporary folder to the proper folder with a drag and drop.

Greg_S.

Community Expert

@Bill Junk said: Is it possible that there's an undocumented limit on the length of a file name that can be added to the Catalog?

That thought also crossed my mind. But, the problem may be more to do with the entire path length rather than simply the file name. Try moving one of the files to the root of your J drive by click and dragging it there in the Organizer's Folder panel, and see what happens.

Or rename the file to something shorter. Since some of the files in the same path are showing, this might work for the missing thumbnails. (I just tried renaming one of my files with a large number of characters and could not find a limit. So this suggestion may be irrelevant.)

One other suggestion: Right-click on the folder in the Folders panel and select Import Media from the context menu.

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Bill JunkAuthor

Inspiring

Greg,

I tried your last suggestion which was one I had not though of, thanks. I first opened up the Organizer after my system had been powered off for the night and freshly booted. I then clicked on the folder where the "missing files" are located and expanded the stacks to see the 6 files whose thumbnails are visible. The 2 "missing" files did not have their thumbnails displayed. Next I right clicked the folder name in the My Folders list. From the available options I selected "Import Media." The screen shot after the Import is attached. What the Organizer reported is hard to explain. It said that 4 media files were skipped (out of the 8 media files in the folder) because they were already in the Catalog. The 4 that it reported skipping were the .NEF and .psd files. It did not report skipping the .jpg files even though two of them are already in the Catalog and being displayed. The two .jpg files files already in the catalog are the top files in the stack and appear as the left most thumbnail in the attached screen shot. The other 2 .jpg files are the ones that won't display. After clicking the "OK" button only the 6 files are displayed, the same ones that were shown before the attempted import.

There are a couple of other things that I though of late yesterday that I will try. I'm going to go back to the original e-mails that I received and repeat the storing operation for the 2 attached files. Maybe there was something that corrupted the files when I initially stored them from Outlook, although the fact that I can get the Organizer to display their thumbnails in one situation (File > Get...) and not in another seems to make this a rather long shot. I'm also going to do a test where I move a copy of all the files to a temporary storage location, delete the folder and its contents that is causing the problem from the Organizer and then go through the process to recreate the folder in its normal location. If that doesn't work I'll try recrerating it in another location in the file system. Allthough the file names for the 2 problematic files are unique, I probably should try changing their file names and see if that makes a difference. I'll post the results of these trials later this morning.

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Bill JunkAuthor

Inspiring

Changing the file names didn't make a difference.

Greg_S.

Community Expert

You didn't say whether you did a filename search.

As for manually deleting the missing files from the catalog, you would need to use a SQLite database editor.

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Bill JunkAuthor

Inspiring

Thanks for the assistance. I just did the shift-ctrl-K file search for each of the two files that don't display the thumbnails. They were both found, one instance each, in only the folder where they are supposted to be located. The search does display the thumbnail for the file. I Then tried deleting each of the files from the Catalog, leaving the actual file in the folder. I then did the File > Get.... operation by selecting each of the thumbnail images from the two files I just removed from the Catalog. The File > Get... operation was reported as a successful addition to the Catalog. When I then went to view that folder, the two files just added to the Catalog did not display. Is it possible that there's an undocumented limit on the length of a file name that can be added to the Catalog? These two file names are longer than any of the other file names in the folder, but I serious doubt they are longer than all the other file names in the collection. The attached .jpg shows the folder view from the Organizer during the File > Get... operation. The two images that I was adding to the Organizer are the ones with the large black border. They are .jpg file types. Note that the folder contains 8 image files. I specifically selected the two files, rather than doing the File > Get... on the entire folder. Don't really know what else to try.

Greg_S.

Community Expert

What do you mean by the thumbnails not displaying in the folder where the files reside? Are you seeing a generic icon in place of a thumbnail or are you saying that you select the folder in the Organizer's folder panel on the left and the file does not show up there?

It looks like you have edited the "missing" files. When you save the edited jpeg files, which options do you use in the Save As dialog? Do you retain the files in a version set? Is it possible that you saved the files in a different folder by mistake? Try sorting the grid by Import Batch. This will help you find the missing file according to when you may have saved it.

Alternatively, do a search by filename for the missing files (Shift+Ctrl+K) and see if they show up.

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Bill JunkAuthor

Inspiring

Greg,

The files that have been "imported" are located in the selected folder (from the My Folders list) and their thumbnails are not displayed at all. There are no icons or other placeholders shown instead of the thumbnails. If you look at the screen shot that I attached what I see when I select the folder are only the thumbnails for the 6 files shown at the top of the screen shot. I do not use version sets. If you look at the list of the files that are shown during the "import" action, you'll see that there are 8 properly constructed file names listed and all are indicated as being in the catalog. I have verified that the file names for the files that are not being shown are unique within the space covered by the catalog. All of the sort options just display the 6 files.

It is possible that I may have caused some confusion by referring to "Importing" files. What I am actuall doing is using File > Get Photos and Videos > From Files and Folders... I've save the two files to the desired folder from an e-mail sent to me, then tried to use the command just mentioned to add these files and their thumbnails to the Catalog. I've been doing this for years and never had a problem unless for some reason I duplicate a file name. In this case the messages displayed in the information box suggest that there actually 8 files registered in the Catalog and they are in the folder where I expected them to be. Thanks for the suggestions, but I'm thinking the problem may be somewhat more complex in nature.

Bill

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