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Participant
October 21, 2018
Answered

"Überprüfung der Seriennummer nicht möglich"...

  • October 21, 2018
  • 2 replies
  • 1091 views

...erscheint bei PSE 2018, obwohl das Produkt mit Seriennummer gespeichert ist. Programm wird nicht geöffnet. Was tun?

    This topic has been closed for replies.
    Correct answer goautou85654173

    The error says that validation of your serial number fails, because of an inactive internet connection.

    Although I can see from the screenshot that you have an active internet connection.

    Still Could you please check if you are able to open 'www.adobe.com' on your default browser.

    just in case if you still face the issue, could you please check your host file, and delete for any entries that is related to Adobe.com

    Location for host file: C:\Windows\System32\drivers\etc

    Please let me know in case of any queries.

    Regards,

    Vipin

    2 replies

    goautou85654173Correct answer
    Participant
    October 22, 2018

    The error says that validation of your serial number fails, because of an inactive internet connection.

    Although I can see from the screenshot that you have an active internet connection.

    Still Could you please check if you are able to open 'www.adobe.com' on your default browser.

    just in case if you still face the issue, could you please check your host file, and delete for any entries that is related to Adobe.com

    Location for host file: C:\Windows\System32\drivers\etc

    Please let me know in case of any queries.

    Regards,

    Vipin

    Participant
    October 22, 2018

    Hi ,

    everything is fine. The "Limited Access Repair Tool" from the adobe page worked. Thanks for your help.

    Regards

    Dieter

    Adobe Employee
    October 22, 2018

    Hi,

    Request you to please attach the screenshot of any error message that you are getting.

    If n error is appearing, please mention the steps you are performing and where you are stuck.

    Thanks,

    Arshla Jindal

    Participant
    October 22, 2018

    Participant
    October 22, 2018

    The Picture above appears right after opening the program.