Skip to main content
Participant
August 24, 2021
Question

unable o view thumbnails

  • August 24, 2021
  • 1 reply
  • 84 views

i had my motherboard replaced

all photos on a back up d drive

elements reinstalled and all thumbnails visible on organizer but then cannot access image when click on it get missing file message

the same happens as cannot view images on wondows photo app

any suggestions

This topic has been closed for replies.

1 reply

Greg_S.
Community Expert
Community Expert
August 24, 2021

Was your backup on the external drive created with the Organizer?  If so, simply restore the backup.

 

Did you also replace the system drive on your machine?  If you still have the original system drive, did you do a fresh install of Windows or did you save the data files with a Windows renewal?  Where were the original photo files stored?

 

It is possible to relink the thumbnails with the D drive photos, but it can be a tedious task, especially if you have a large catalog.  Without more information about your old and new setup, it is difficult to give you some meaningful advice.