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henke51366242
Participant
August 20, 2017
Answered

Unable to access Photoshop Elements 15 from Lr 6???

  • August 20, 2017
  • 2 replies
  • 897 views

I have just purchased and downloaded Adobe Photoshop Elements 15 from the Microsoft Store. It seems to have installed ok - i.e. I can access it through the icon on the taskbar, but am unable to access it through Lightroom both as external editor ("Photoshop" is there (greyed out) , but not Elements 15 as is supposed to be. Also in external editor Photoshop Elements is not available.

When I search for "Adobe Photoshop Elements 15" on my hard drive it comes up with "No items match your search"  ???

I have spent over two very frustrating hours updating Lightroom, andre-installed Elements 15 numerous times but with no results whatsoever.

I also tried to follow the instructions in 'Edit In Photoshop' command missing " but when the Lr  update  did not work,  I looked at "Solution 2: Re-create the Photoshop.exe application path registry key." but decided this was too risky for a non-techie like me

The "Contact us" option where I am supposed to get "real help from real people was another time-wasting source of frustration and confusion - no such luck there - just corporate window dressing.

I desperately need Elements to fix photos for an International Photo competition so am just totally frustrated. Is there a fix? And one that does not require an IT expert to resolve?

I'd really appreciate some help here

Henk E.

    This topic has been closed for replies.
    Correct answer arshla jindal

    Hi Henk,

    Apologies for the inconvenience you've faced..

    As a workaround, I suggest you to download and install the free trial version of PSE 15 from Download Photoshop Elements | 15, 14, 13, 12, 11, 10 . It should be accessible to LR.

    Note: It would co-exist with your Windows App store version of PSE.

    Thanks,

    Arshla

    2 replies

    H
    henke51366242Author
    Participant
    August 21, 2017

    Thanks very much Arshla, I spent another 2.5 hrs with an MS techie this morning who confirmed my suspicion that MS downloads PSE15 as a stand alone App - which effectively denies Ler from accessing it as an external editor. This is a big trap for any Lr user who purchases PSE15 from the MS Store.

    As a consequence I immediately received a refund from MS once it was identified that there was a genuine problem on their side, and we removed PSE15 from my PC.

    I will download PSE15 from Adobe shortly - and expect all will go smoothly

    Thanks for your kind assistance

    Henk

    A
    Adobe Employee
    arshla jindalCorrect answer
    Adobe Employee
    August 21, 2017

    Hi Henk,

    Apologies for the inconvenience you've faced..

    As a workaround, I suggest you to download and install the free trial version of PSE 15 from Download Photoshop Elements | 15, 14, 13, 12, 11, 10 . It should be accessible to LR.

    Note: It would co-exist with your Windows App store version of PSE.

    Thanks,

    Arshla

    H
    henke51366242Author
    Participant
    August 21, 2017

    Downloaded PSE15 from Adobe and now it works perfectly! Tried it and paid for it immediately - well worth it

    Many thanks

    Henk

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