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henke51366242
Participant
Aug 20, 2017 12:38 PM UTC
Answered

Unable to access Photoshop Elements 15 from Lr 6???

I have just purchased and downloaded Adobe Photoshop Elements 15 from the Microsoft Store. It seems to have installed ok - i.e. I can access it through the icon on the taskbar, but am unable to access it through Lightroom both as external editor ("Photoshop" is there (greyed out) , but not Elements 15 as is supposed to be. Also in external editor Photoshop Elements is not available.

When I search for "Adobe Photoshop Elements 15" on my hard drive it comes up with "No items match your search"  ???

I have spent over two very frustrating hours updating Lightroom, andre-installed Elements 15 numerous times but with no results whatsoever.

I also tried to follow the instructions in 'Edit In Photoshop' command missing " but when the Lr  update  did not work,  I looked at "Solution 2: Re-create the Photoshop.exe application path registry key." but decided this was too risky for a non-techie like me

The "Contact us" option where I am supposed to get "real help from real people was another time-wasting source of frustration and confusion - no such luck there - just corporate window dressing.

I desperately need Elements to fix photos for an International Photo competition so am just totally frustrated. Is there a fix? And one that does not require an IT expert to resolve?

I'd really appreciate some help here

Henk E.

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    arshla jindalCorrect answer
    Adobe Employee
    Aug 21, 2017 4:07 AM UTC

    Hi Henk,

    Apologies for the inconvenience you've faced..

    As a workaround, I suggest you to download and install the free trial version of PSE 15 from Download Photoshop Elements | 15, 14, 13, 12, 11, 10 . It should be accessible to LR.

    Note: It would co-exist with your Windows App store version of PSE.

    Thanks,

    Arshla

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    7 replies

    henke51366242Author
    Participant
    Aug 21, 2017 5:24 AM UTC

    Thanks very much Arshla, I spent another 2.5 hrs with an MS techie this morning who confirmed my suspicion that MS downloads PSE15 as a stand alone App - which effectively denies Ler from accessing it as an external editor. This is a big trap for any Lr user who purchases PSE15 from the MS Store.

    As a consequence I immediately received a refund from MS once it was identified that there was a genuine problem on their side, and we removed PSE15 from my PC.

    I will download PSE15 from Adobe shortly - and expect all will go smoothly

    Thanks for your kind assistance

    Henk

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    Adobe Employee
    arshla jindalCorrect answer
    Adobe Employee
    Aug 21, 2017 4:07 AM UTC

    Hi Henk,

    Apologies for the inconvenience you've faced..

    As a workaround, I suggest you to download and install the free trial version of PSE 15 from Download Photoshop Elements | 15, 14, 13, 12, 11, 10 . It should be accessible to LR.

    Note: It would co-exist with your Windows App store version of PSE.

    Thanks,

    Arshla

    Translate
    henke51366242Author
    Participant
    Aug 21, 2017 7:03 AM UTC

    Downloaded PSE15 from Adobe and now it works perfectly! Tried it and paid for it immediately - well worth it

    Many thanks

    Henk

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