Unable to access Photoshop Elements 2020

Forum|Forum|5 years ago
May 9, 2020
3 replies
555 views

I have paid for Adobe Photoshop Elements 2020. I have the serial number. I signed up for a free trial of Photoshop. Big mistake. I did not accept the Photoshop at the end of the free trial period. Now I cannot open my Photoshop Elements app. I spent hours with a tech assistant on this problem two weeks ago. Now, when I try to open Photoshop Elements, I receive a message that my free trial period has expired. The recurrence of this problem is especially annoying.
7:32 AM
Adobe Customer Care Virtual Assistant

I want to make sure I understand clearly. Which of these categories best describes your issue?
Understand charges or invoice
Reinstall a product or fix a trial error

Yes. Fix a trial-related error.

7:32 AM

Problem or error

This topic has been closed for replies.

Medha_Sharma

Adobe Employee

Hello,

To convert the trial version into a full version, please follow the steps mentioned here.

https://helpx.adobe.com/in/download-install/using/download-install-photoshop-elements.html#trial_version

Hope this helps!

Regards,

Medha

B

Bob_Ganz

Known Participant

When you received the message that the trial had expired, wasn't there a box in that same dialog saying to License the product? Click that selection and you shoild get to a dialog that allows you to enter the S/N.