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Participant
Sep 30, 2024 2:53 PM UTC
Answered

Unable to activate the product.

I just purchased the Photoshop Elements 2024 (downloaded from Adobes Homepage) but I am unable to activate the product with the supplied serialnumber. En error message states that I must be connected to the internet -! I am connected! Tried numerous times!

So what do I do now?

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hatstead
hatsteadCorrect answer
Inspiring
Sep 30, 2024 5:08 PM UTC

Log on to your Adobe account and temporarily shut if your antivirus agent, and try again. If that does not work for you, contact Adobe directly.

3 replies

hatstead
hatsteadCorrect answer
Inspiring
Sep 30, 2024 5:08 PM UTC

Log on to your Adobe account and temporarily shut if your antivirus agent, and try again. If that does not work for you, contact Adobe directly.

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Participant
Sep 30, 2024 5:43 PM UTC

Thanks! Malwarebytes was The culprit! Now it works! Again thanks from Denmark for your good advice! 😀

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hatstead
Inspiring
Sep 30, 2024 8:44 PM UTC

You're welcome. Thanks for the follow-up.

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