Participant

Question

unable to continue because of a hardware or system error

Forum|Forum|8 years ago
April 20, 2017
5 replies
4319 views

Hi

all of a sudden ... when I try to open a photo with my photoshop elements 9 ... i get " unable to contiune because of a hardware or system error.Sorry but this error is

unrecoverable " ... a week ago I upgrated to my windows 7 to windows 10 .

This topic has been closed for replies.

caroldavy

Participant

I have been having this very same issue!!!

No problems with 10 and now I cannot do any work on photos because I cannot even open them with photoshop!

HELP! What am I paying for?????

P

PhilipCohen

Participant

Right click on Photoshop shortcut; right click on Adobe Photoshop 6; click on Properties; click on Compatability tab; check box for "Run this program in compatability mode for:"; select Windows 95 …

erikp55833831

Participant

I have the exact same problem after creaters update of windows 10 I get this same error. I have tried the same solutions and still have the same error.

M

michaelw2799557

Participant

Additional information:

I tried to startup Adobe Photoshop Elements 10 again. This time, rather than checking Organize or Edit, I attempted to sign in with my Adobe ID. I received the following:

Error

Photoshop.com services are currently unavailable. Please try again later or check your network connections. Error 400.

Please respond. Also, I note that this topic is tagged as Assumed Answered when neither of us posting here has had a solution proposed that actually resolved our problem. Please change the status of this topic.

M

michaelw2799557

Participant

I have this same error.

I have been on Windows 10 since last year and just installed the Creators Update. The problems with Photoshop showed up after the upgrade.

I tried deleting the preferences files but this did not work.

Interestingly, I logged into another account on this same Windows 10 machine and am able to bring Photoshop Elements 10 right up with no errors.

What do you suggest?

M

michaelw2799557

Participant

Additional information:

I attempted to start Adobe Photoshop Elements 10 again and this time I chose the Organize option. I received an error - but a different one:

DirectX could not be initialized. Be sure that it is installed on your system.

I checked and my system is running DirectX 12. The DirectX Diagnostic tool reports "No problems found." for each device.

A

Anwesha Dev Chaudhary

Participating Frequently

Sorry for the inconvenience.

Try resetting preferences once. To do so, press Ctrl + Alt + Shift keys while launching Editor > A dialog will pop up asking to clear Elements Settings File? Say Yes.

Let us know if issue persists.

Thanks,
Anwesha

jank13419624Author

Participant

the method You suggested does not work .... I installed windows 10 on 19th of april and and photoshop elements 9 worked well for several days ... untill it failed. do I need to go back to windows 7 for my photoshop el. 9 to work properly ? can it be run with windows 10 at all ???

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