Unable to Deactivate Photoshop Elements to install on new PC

Question

I have Photoshop Elements 8 installed on a very old PC which I'm hoping to install on a new PC as the old one is being decommissioned.

When I go to deactive the softare it complains it cannot to the internet. I've traced it down to the fact that it is using Internet Explorer rather than my default browser of Google Chrome. This is a Windows 7 PC (hence it being decommissioned) so no Edge and I guess also to do with the fact this version of Photoshop Elements is very old.

I haven't got the option of viewing the license and deactivating from my Adobe account either as it pre-dates the days of online account mnagement.

Any suggestions? I'm also hoping this old version of Photoshop Elements will be compatible with Windows 10.

Peru Bob · Answer

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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