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M
maroon hills
Inspiring
September 22, 2020
Question

Unable to delete locked photos

  • September 22, 2020
  • 2 replies
  • 643 views

After downloading from Camera I am advised that images are locked and can't be deleted from camera. How do I unlock these files/images to delete them?

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
September 24, 2020

You have told us that you have changed OS but not from what to what.

You have told us you have tried a few different things, but not what those things are.

Where are the photos from your camera card stored?

Are you using some Cloud synching service?

Are you using an Administrator account?

How many photos and videos in your catalog?

If you are using Windows, what processes are active in Task Manager?

Please post a screenshot of the message(s) you are getting.

 

 

 

M
maroon hillsAuthor
Inspiring
September 29, 2020

Let's just forget this. I'm too  old to be messing around with this. This is the third version of Elements that I've bought and for sure it will be my last.

A lot of money for a second rate product and third rate service

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
September 22, 2020

What OS and version of Elements are you using?  It's possible that the photos are being auto-analyzed and can't be deleted while they are going through the analysis.  What happens if you reboot the computer and try to delete the photos immediately after launching the program?

M
maroon hillsAuthor
Inspiring
September 23, 2020
Hi Greg,

Thanks for your reply. I have tried a few different things but sadly with no success. I have changed my OS and this still makes no difference. I’m still being told that “the files can’t be deleted as one or more of the files may be locked”. I now find that I have an added problem. If after exiting Elements (18 by the way) and closing the prog down I find that if I want to re enter PE for some reason a note comes up on screen saying that I must close the prog, which I already have, before I can get into it PE again. The alternative being that I have to reboot.
I’m struggling to get any where with this so any other suggestions would be welcome.
Robert M.


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