Unable to download Elements 14 to new laptop

Forum|Forum|5 years ago
November 19, 2020
1 reply
441 views

I understand that I can add Elements 14 to two devices. I have successfully entered the redemption code but when I click the download button, nothing happens. I have signed out of the programme on my old device.
Any help will be appreciated.

Download and install

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John Waller

Community Expert

What are the tech specs of the new laptop? Which operating system?

K

KCYLANDAuthor

Participant

Hi John - whilst I'm not a technophobe, I'm not sure how to get the info you mention. It's operating on Windows 10.

MichelBParis

Legend

Redemption code:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

To give technical info, you might use the menu Help >> System Info of the editor and copy and paste the first 20 lines or so of the dialog you get.

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