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Participant
June 14, 2018
Question

Unable to download purchased PSE 2018. Support through chat and phone impossible.

  • June 14, 2018
  • 3 replies
  • 249 views

There is no download button on my account purchases.   There was an error loading downloads is the message I get.  Two days in a row of sitting on hold on the phone and on chat.  I am about ready to demand a refund but I cannot get help for even that.

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3 replies

hatstead
Inspiring
June 14, 2018

Try this number: 1-800-833-6687.

A couple of days ago someone reported that a functionary provided help.

99jon
Legend
June 14, 2018

Use the link from Peru Bob to install the software. If you are still awaiting a serial number for your purchase, start using the program as a free trial. You can activate at a later date.

Peru Bob
Community Expert
Community Expert
June 14, 2018

Download from here:

Download Photoshop Elements | 2018, 15, and 14

If you have a problem, try a different browser.

Participant
June 14, 2018

Thank you.  I will try it.