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patr30361039
Participant
December 18, 2018
Question

Unable to get to Chat after exploring ALL options. Disgusted. HELP!

  • December 18, 2018
  • 1 reply
  • 206 views

I've been working on downloading Elements 9 on my new Mac computer.

Spent hours on several days trying to access a live person or Chat. It just

keeps recycling.

The app is on my computer & when I try to open it I get:

-"Install" can't be oped. You should eject the disk image.

-I do that & am left with nothing.

That's frustrating in itself but the worst is the inability to get

help from Adobe.  Seems like they really don't care to help.

I'm 78 yrs old & my computer skills are not the best but I'm not

stupid nor impaired yet.

    This topic has been closed for replies.

    1 reply

    hatstead
    hatstead
    Inspiring
    December 18, 2018

    patr30361039  wrote

    I've been working on downloading Elements 9 on my new Mac computer.

    Spent hours on several days trying to access a live person or Chat. It just

    keeps recycling.

    Adobe will not support this old version of the software. It is problematic that it will function properly on a modern operating system, but I encourage you to try.

    Try downloading from here:

    Download Photoshop Elements 14, 13, 12, 11, 10, 9, 8, and 7

    P
    patr30361039Author
    Participant
    December 18, 2018

    Thanks Hatstead

    This is where I got it before.

    I just did it again with same results:

    -"Installer" can't be opened.You should eject the disk image.

    I downloaded it from a private website. Same results.

    That's why I'm so upset that I can't get CHAT.

    On Tuesday, December 18, 2018, 9:44:06 AM EST, hatstead <forums_noreply@adobe.com> wrote:

    Unable to get to Chat after exploring ALL options. Disgusted. HELP!

    created by hatstead in Photoshop Elements - View the full discussion

    patr30361039  wrote

     

    I've been working on downloading Elements 9 on my new Mac computer.

    Spent hours on several days trying to access a live person or Chat. It just

    keeps recycling.

     

    Adobe will not support this old version of the software. It is problematic that it will function properly on a modern operating system, but I encourage you to try.

    Try downloading from here:

    Download Photoshop Elements 14, 13, 12, 11, 10, 9, 8, and 7

    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10821423#10821423 and clicking ‘Correct’ below the answer

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