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C
chads98354701
Participant
December 27, 2020
質問

Unable to import HEIF and HEVC files with Photoshop Elements 2021 even after following Adobe help

  • December 27, 2020
  • 返信数 1.
  • 429 ビュー

Just installed PSE 2021 and uninstalled/installed the appropriate extensions per the support article but PSE STILL will not import HEIF files.  Any more suggestions?

 

https://helpx.adobe.com/in/premiere-elements/using/hevc-decoding-on-windows.html

このトピックへの返信は締め切られました。

返信数 1

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
December 28, 2020

How are you trying to import the HEIF files? 

Are you receiving any error messages? 

If you are using the APD to import directly from an iPhone, what settings do you have for Transfer to Mac or PC in your phone's Photos app?  (Automatic or Keep Originals). 

Are you having problems with both photos and videos?

 

 

C
chads98354701作成者
Participant
December 28, 2020

Thanks for the reply.  Below is the error I receive when trying to import HEIF photos.  I haven't tried importing a video.  The HEIF images are already on my PC.  I continuously sync them down from iCloud so they are local.  I then move them to a dedicated harddrive that holds all of my images and then import from there.  I assume it doesn't matter how I get the images from the phone to my PC?

 

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