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M
mike48127781
Participant
March 12, 2023
Question

Unable to Import picture files into PSE v21.0 Organiser

  • March 12, 2023
  • 2 replies
  • 413 views

PROBLEM

I am unable to Import picture files (.jpegs) into PSE v21.0 Organiser

ANALYSIS:

  1. Product: Adobe Photoshop Elements Version: 21.0 (20220906.Git.master.4218aba)  x64
  2. Operating System: Windows 10 64-bit
  3. I have just upgraded to PSE v21.0 from v18.0
  4. I can supply the Serial number if you wish
  5. I can supply the Order number if you wish
  6. I am able to use the Editor Ok.
  7. I have not used Organiser on any version of PSE before
  8. I have just had a cup of tea.
  9. When starting the Organiser, I get the following message:-

Loading the Elements Organiser Workspace

10. In the centre of the screen I get the following message:-

 

11. At the top left of the screen there is the following

12. When I click on ‘Import’ nothing happens
When I click on ‘File’, ‘Edit’, ‘Find’, ‘View’, ‘Help’ nothing happens
When I click (or right click) on ‘Pictures’ nothing happens

13. I have restarted my computer but still nothing happens

14. I have waited for 10 minutes (incase it’s working in the background) but still nothing happens

SOLUTION

What advice do you have please?

Many thanks - Mike

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 13, 2023

Is your computer set to automatically hide the taskbar?  If so, that can create problems with the menus working properly.  Turn that off in Windows Settings.

 
If that is not the problem, try reducing the size of the window.  (What size monitor are you using?)

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 12, 2023

Hi Mike, there are several trouble-shooting steps to take.  But there a few things that need to be clarified.

 

1. What happens when you click on the Pictures folder in the left hand Folder panel. It appears that media from that source have been imported. 

2.  Click on the Organizer's title bar. It sometimes takes a couple of seconds for it to achieve focus, particularly if some processes are taking place in the background. 

3. Check the Task Manager for any activity in the Organizer or  in Elements Auto Creations 2021. 

4. Press Ctrl-K to open the Preferences dialog. Go to the Media Analysis tab and uncheck all the boxes. 

5.  Press Ctrl-1. I f you accidentally pressed this key combination with the Organizer open, it would remove all photos from view. If you are able to access the View>Media Types menu, you can find the toggle there. 

6. Are you able to access the menus, using  Alt-keys? (Alt-F; Alt-E; Alt-I; Alt-V; and Alt-H)

 

 

M
mike48127781Author
Participant
March 13, 2023

Greg,

I’m grateful for your reply.

The following day I started the PSE Organiser again – left it for 10 minutes – then it started working OK.

This was the very first time I’d tried to use PSE Organiser and I wonder if it needed to be initialised or if there are some background tasks that need to be processed the very first time it’s fired up.

 

I have managed to import some pictures.

 

  1. What happens when you click on the Pictures folder

ANS it now shows my ‘Pictures’ folder structure on my PC

  1. Click on the Organizer's title bar …

ANS yes, understood

  1. Check the Task Manager …

ANS it looks like this

 

  1. Press Ctrl-K to open the Preferences …

ANS yep, understood

  1. Press Ctrl-1. If you accidentally …

ANS yep, understood

6 Are you able to access the menus, using Alt-keys?

ANS yep, they all work now.

 

I am now trying to add Albums and Tags to my pictures.  I don’t mind telling you it’s quite difficult.  I keep on getting messages saying ‘This name already exists’ when it clearly doesn’t and I can’t get the calendar thing to work at all.

I have ended up deleting all my pictures from the catalogue and starting again by reimporting them.

I am trying to learn by watching various YouTube videos and of course following your very own ‘Elements Organiser Help’, ‘Getting Started’, ‘Key Concepts’, and your ‘Video Tutorials’.

 

Sorry, but I may well appear on this Forum again!

 

Thanks again – Best Wishes - Mike

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