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phlmarinho
Participant
July 19, 2021
Answered

Unable to install Adobe Photoshop Elements 2019 on Win 10

  • July 19, 2021
  • 10 replies
  • 25736 views

Hello,

 

I'm trying to install Adobe Photoshop Elements 2019 on a PC running Windows 10 Home Single Language version 20H2 and the installer displays the following message:

 

"Update required - Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system. Learn more"

 

Windows Update tells me there are no more updates to be installed on this machine. What should I do? Any suggestions?

 

Thanks!

    Correct answer narimader

    I had the same problem. No matter what I did and what I updated, still nope. No can do. Fresh Win10 (21H1) installation and everything was up to date and still this error.
    Then  I downloaded Creative Cloud, searched for Photoshop in the app and hit Try (knowing I would not buy another PS for awhile). I let it download for few minutes, then cancelled thinking this can't be the solution and was ready to give up. For unknown reason  I still tried to install Elements. Just once more, and now it suddenly worked just fine! 
    So, I can't tell what exactly was the actual magic here but I thought it would be cool to share so you can try this out aswell. Hope it works for you, too!  

    10 replies

    K
    Ken26226204teec
    Participant
    September 21, 2022

    I hadn't used Photoshop Elements 2019 in awhile. Got a new PC, have latest version of Windows 10, Edge, everything else, etc. Ran into this problem and solutions didn't work. I'm glad I've never purchased a newer version of PS Elements, and will never purchase another Adobe product EVER.

    This is a STUPID problem that Adobe should have addressed LONG AGO to fix customers. It just shows that after they have your money, they don't care. So I don't care to give them any more of my money ever again. Thanks for nothing Adobe, won't happen again!

      B
      Boudewijn Baert
      Participant
      September 19, 2022

      I had the same problem to install Adobe Elements Photoshop & Première 19 after re-installing Windows 10. The creative cloud solution worked also for me. No more Internet Explorer warning etc (the solutions with new register values did not work at all). 

      Thanks for finding this solution because I believe I would never have found/tried this. I mainly use Elements Premiere for video. For photo's I have ACDSee 365 at a decent yearly costs (all upgrades and some small programs included).

      Thanks a lot!!!

      M
      markb42950374
      Participating Frequently
      April 29, 2022

      Thanks for all who posted here.   It helped me get PSE 2019 installed on new laptop.

      I tried the install creative cloud twice, but installiing PSE 2019 still had error.

      Someone posted to use this download of creative cloud - https://adobe-creative-cloud.informer.com/download/#downloading

      That worked for me.  After installing that version of creative cloud and signing in, I could install PSE 2019 without the browser/OS error.  

      Having IE 11 as default browser in non-compatability mode didn't help.

      Disabling internet gave error that I must be connected to internet 

      Did not attempt to contact support, as the latest info in support topic for this indicates to get new PSE if everything else fails.  Did not desire to do that.  One for the cost.  But more so, everytime I have been forced into moving to new PSE, the update caused issues with Organizer.  Since I have over 35000 photos in Organizer, don't want to risk change again.

      Thanks again to all who contributed to this thread!

        M
        Mattias24598438sswa
        Participant
        May 31, 2022

        Yes. After installing Creative Cloud and signing in, it will solve this problem.

        D
        defaultu32mt8mm78cy
        Participant
        November 10, 2021

        the correct answer is:

         

        you have to change the default browser to internet explorer. 

         

        for some reason, known only to adobe's programmers, if your default browser is not internet explorer, it assumes you are using the wrong browser. 

        A
        Afura335C7C
        Inspiring
        November 10, 2021

        Sorry but this is not true, I have also tried the internet explorer and it was still not working. Whatever the problem is Adobe is aware of it since a 2 years but doesn't seem to care much about fixing it

        M
        Marc the Darc
        Participant
        October 15, 2021

        Just ran into the same problem. Gotta say, I'm pretty impressed with A-duh-be deciding to "only support Internet Explorer", especially as the first thing that happens when opening it, is Microsuck telling you to NOT use it, as it's not supported anymore.
        Still, I'm truly thankful for this thread, as installing the Creative Cloud nonsense, and having that open while installing, solved the problem. Atleast for the time being.
        I was thinking of taking a look at buying an update in the near future. Not happening! But A-duh-be have been working hard for years on alienating their last customers... Maybe time to look at DaVinci Resolve, or something, for my video work.

        Thanks and take care.
        P.S. No, I'm not above childish namecalling, when something is THIS messed up.

          A
          Afura335C7C
          Inspiring
          October 16, 2021

          I agree with you, that's it for me with Adobe Photoshop, I am done. I am someone who finds customer support very important and when I came here with my issue, the only help I got was from other users and the solution was found out by myself after days of trying to fix it what Adobe actually messed up. But what shocks me the most is that this issue exists since 2 years or more and what has Adobe done so far? Nothing, not even a reminder or warning that this could happen or any solution to fix it. This is a no-go to me, anyway since they make their products now with a monthly fee this is nothing for me and I don't like the system. 

            W
            WgL69
            Participant
            October 10, 2021

             That solution didn't work for me.  I tried chat with an Adobe tech & was told that Adobe products are not yet compatible with Windows 11, which is what I have on my new PC.

            U
            Um5E77
            Participant
            October 6, 2021

            For anyone who can't find the Link: this is the Link for the Creative Cloud : https://www.adobe.com/at/creativecloud/desktop-app.html , just install it, log in from there, and then it should work

            A
            Afura335C7C
            Inspiring
            August 30, 2021

            Having the same issue here, newest windows 10 update is on my computer. I downloaded the creative cloud and I logged in adobe account with my google account, but I still can not install elements 2019, I still get the same error, it is frustrating. The solution you found is not working for me 😞

            A
            Afura335C7C
            Inspiring
            August 31, 2021

            At least can I have my money back if  I can not install it? 

            N
            narimaderCorrect answer
            Participant
            July 27, 2021

            I had the same problem. No matter what I did and what I updated, still nope. No can do. Fresh Win10 (21H1) installation and everything was up to date and still this error.
            Then  I downloaded Creative Cloud, searched for Photoshop in the app and hit Try (knowing I would not buy another PS for awhile). I let it download for few minutes, then cancelled thinking this can't be the solution and was ready to give up. For unknown reason  I still tried to install Elements. Just once more, and now it suddenly worked just fine! 
            So, I can't tell what exactly was the actual magic here but I thought it would be cool to share so you can try this out aswell. Hope it works for you, too!  

              P
              phlmarinhoAuthor
              Participant
              July 27, 2021

              Thank you for your reply.

               

              I installed Creative_Cloud_Set-Up.exe, signed in to my Adobe account and then I was able to install PSE 2019.

                N
                narimader
                Participant
                July 27, 2021

                Awesome! 

                  J
                  Justin9010
                  Participant
                  July 21, 2021

                  I've got the EXACT same error but with Adobe Premiere Elements 2019.  It's got the LATEST Windows Update, I tried changing the browser to Internet Explorer 11 as default.  I even ran Registry entries in the "Learn More" link in the error...still says my browser or operating system is out of date.  I unchecked BOTH boxes in Compatibility Mode in Internet Explorer 11, still can't install.  HELP.

                    K
                    km4029387
                    Participant
                    July 22, 2021

                    Same issue. Updated Windows 10 as well as IE browser. Tried installing from discs as well as downloading the installer directly from Adobe. Installing software shouldn't be this difficult.

                      D
                      defaulttyafxhwn7dnu
                      Participant
                      July 22, 2021

                      Either Windows 10 update(s) broke PSE2019 or Adobe in mum on making us upgrade by force.

                       

                      Either way, I want a refund it it's the latter case. Why pay for software and then only be able to use it for a few years. It should be our choice to use it till EOL with no updates.

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