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gerardc98251685
gerardc98251685
Participant
August 15, 2017
Question

Unable to install Photoshop Elements 14. Serial number invalid. [was: Gerard]

  • August 15, 2017
  • 1 reply
  • 311 views

Hello, I am trying to download photoshop elements14. I don,t have a disc. I,ve entered my SERIAL NO. and it is coming up invalid. Any solutions please?

    This topic has been closed for replies.

    1 reply

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    August 15, 2017

    Points to check:

    • Is your serial number definitely for Photoshop Elements 14 (PSE14)? not 15 or some other version?
    • Which operating system was your version of PSE14 originally for: Windows or Mac? Or was it multi-platform?
    • Did you purchase by download or in a box from a shop or online store?
    • Are you now trying to install on Windows or Mac?
    • Have you downloaded and installed the correct version of PSE? i.e. 14 not 15?
      Download Photoshop Elements | 15, 14, 13, 12, 11, 10
    • Is your serial number in the correct format: 24 digits, no letters?
      Find your serial number
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