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UNABLE TO INSTALL PHOTOSHOP ELEMENTS 2022 ON WINDOWS 10 (WIN 64)

Forum|Forum|4 years ago
November 26, 2021
3 replies
1180 views

ERROR 113 PROBLEM WHEN INSTALLING ADOBE PHOTOSHOP ELEMENTS 2022

I’ve purchased online adobe photoshop elements 2022 on November 22nd . I’ve tried to install it online and then problems started.

In every attempt I’ve done after a 10 % installation process in the beginning and 2 % process in the other attempts, installation failed and there was a message showing error 113.

I’ve tried everything from the help assistance (i.e. resetting network, temporarily disabling the antivirus, configuring firewall) but nothing happened again.

Then I’ve asked for remote assistance. An assistant worked out until late night and tried to do almost everything possible, but guess what?

NOTHING HAPPENED!

The next step was the assistance via e-mails from Adobe customer care.

From cmd I run some ipconfig commands but the result was the same. I’ve tried to update my network driver and I’ve even checked some certificates but the result after 14 or so attempts (I lost counting) was the same:

INSTALLATION FAILED!

So, has anyone other ideas or should I look for refund?

A desperate user!

To be honest I regret buying this product!

Problem or error

This topic has been closed for replies.

Greg_S.

Community Expert

Since you have contacted Adobe Support, I assume that the solutions given in this Error 113 HelpX article have been tried. If not, you may want to see if they help.

I also want to make sure that you have been dealing with official Adobe Support via email. Please ensure that the email is coming from an Adobe.com address.

Georgios_PAuthor

Participating Frequently

Dear Greg_S.

I got e-mails from "customercare-chatsupport@adobe.com".

This the official support site from Adobe or not ?

A

Andy21964784i1y7

Participant

I bought Photoshopp Elements 2022 and Premiere Elements 2022 yesterday and have the exact same problem.

I tried all recommended solutions including updates of drivers of my graphic card, etc.

I use a 250 Mbps-line and did several downloads so far. I even checked with my provider and tried to download something else to check the line.

I have 52 GB in the standard installation path and over 700 GB in other drives (tried both).

In the first try I reached 4%. In the folowing attempts only 2% each time I tried.

After deinstallation of all fragments and restart I reached 10% and got really excited, but then it broke up again and afterwards... 2% --> Error 113.

I loved working with Adobe products in the past, but this is really disappointing.

Georgios_PAuthor

Participating Frequently

Dear Andy21964784i1y7

You can understand how I feel! I've lost so much of my precious time in order to install this product but nothimg happened.

I wish you succeed in your attempts.

In the next days I will probably ask for refund

A

Andy21964784i1y7

Participant

Hi Georgios_P,

I totally understand. Today I tried to reach support. After connection broke off 6 times I finally had a very friendly customer support agent that suggested lots of solutions (that I already tried). Then she suggested some more sophisticated things but it turned out that they didn´t work, either.

At this point the knowledge of most users will be exceeded. You need to be a developer or at least advanced user to deal with most of the solutions.

Maybe that I have some rare constellation of hardware/software/anything conflicts but I am really disappointed from Adobe. I used Adobe products for more than 20 years now professionally and never had problems. I also support the idea of downloads to be more sustainable but I also expect that this ways of delivering a product work without problems.

I spent almost 3 days trying to find a solution. Waste of time. Will probably also ask for refund.

Good luck for you!

ShelLuser

Inspiring

The installers download your software and only then perform the installation. Maybe a dumb question: how much free space is available on your drive C?

One thing is for sure, it seems to be network OR cache related.

Speaking of which: did you get any online software before which required downloading?

Just making aure: I'm asking to make sure we get the whole picture, some of my questions could seem silly to you but please keep the above in mind.

Georgios_PAuthor

Participating Frequently

Dear ShelLuser

Thanks for the post.

I'm going to reply tomorrow because here it's very late. We'll discuss tomorrow.

Thank you very much for the post!

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