Skip to main content
R
RunnerDude71
Participant
November 30, 2024
Answered

Unable to Launch Organizer

  • November 30, 2024
  • 2 replies
  • 319 views

Earlier today my laptop lost power while I had Organizer open. After plugging in and rebooting, I've been unable to get Organizer started, and I get the following error:

Clicking either yes or no simply greys out the box and brings up the Windows "close app" or "wait'. Waiting does nothing. I've tried using the Shift button to open the Catalog Manager, but I can't get past it. Hovering anywhere over the window gives me the spinning wheel, and clicking anywhere gives the same "close program" or "wait". 

 

I have 100s of hours vested in this catalog and appreciate any help I can get.

 

This topic has been closed for replies.
Correct answer Greg_S.

I'm guessing that something got corrupted with the power outage.  Try uninstalling and reinstalling the program.  Delete the preferences file when asked during the uninstall.

2 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
November 30, 2024

I'm guessing that something got corrupted with the power outage.  Try uninstalling and reinstalling the program.  Delete the preferences file when asked during the uninstall.

    R
    RunnerDude71Author
    Participant
    December 8, 2024

    That did resolve the issue. Thank you!

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    November 30, 2024

    @RunnerDude71 said:  I've tried using the Shift button to open the Catalog Manager, but I can't get past it. 

    What do you mean by this?  Are you able to get into the Catalog Manager?  If so, create and open a new catalog.  If the Organizer launches, try opening the problem catalog.  If that still fails, try getting into the Catalog Manager again and repair the catalog.

    R
    RunnerDude71Author
    Participant
    November 30, 2024

    @Greg_S. I can get to the Catalog Manager, but when I hover ANYWHERE in that window I get the spinning circle. I can't click on "My Catalog" to select it. All buttons except New, Convert, and Cancel are grayed out as expected, but even if I click one of those I get this:

    I cannot get past this to get Organizer to open or do anything when the Catalog Manager opens.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices