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V
Veermer
Inspiring
December 16, 2019
Answered

Unable to launch the organizer from PSE 2020

  • December 16, 2019
  • 2 replies
  • 725 views

Hello

After opening up PSE 2020 and clicking the Organizer button  I as usual get the message 'Loading the Organizer workspace ' this goes on for nearly a minute with the rotating emblem and then disappears and nothing happens. It has been working until today.

Hope somone can let me know what I have to do.

 

Thank you

Alan

    This topic has been closed for replies.
    Correct answer Veermer

    While Michel's answer wasn't the solution I received an e-mail from Adobe Systems Incorporated saying they will solve the problem by exchanging e-mails, this they did ( a self inflicted problem by myself was discovered ) by taking over my computer with my permission. Amazing to watch someone work who knows what he is doing.

    Thanks to everyone at Adobe

    2 replies

    MichelBParis
    MichelBParis
    Legend
    December 18, 2019

    Warning!

    Adobe NEVER helps by email.

    Read the announcement on top of this forum.

    You have been scammed.

    https://community.adobe.com/t5/photoshop-elements/bd-p/photoshop-elements?page=1&sort=latest_replies&filter=all

    V
    VeermerAuthor
    Inspiring
    December 18, 2019

    Hello Michel

    I'm shocked, the problem was fixed and I watched them do it. I'm not sure what to do now, is it possible for you to advise who I should contact ?  Understand if you can't.

    MichelBParis
    MichelBParis
    Legend
    December 16, 2019

    As a first test I would try to launch the organizer while keeping the shift key pressed. This should open a menu with the options to open in a new empty catalog or even to repair the current catalog. If the empty catalog works, you can suspect a problem with the catalog rather than with the Organizer. Trying to repair from the new catalog would be the second test.

    V
    VeermerAuthor
    Inspiring
    December 16, 2019

    When holding down the shift key nothing happens when trying to launch the organizer.

    Thanks for trying though.

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