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November 13, 2018
Question

Unable to load Elements Organizer catalog

  • November 13, 2018
  • 0 replies
  • 244 views

Hi,

I had no issued up until about 1-7 November.  Up to this this point, the catalog loaded no problem and I was able to use it without issue.

I use Elements 15 on a Window 10 OS (Version 10.0.17763 Build 17763), using a Dell XPS 15 (9560) laptop with 32Gb RAM and NVIDIA(R) GeForce(R) GTX 1050 with 4GB GDDR5 graphics memory.  The latter is running the latest device driver 23.21.13.9125.

Up until about one week ago, I was having no problem opening and editing my catalog; it contains approximately 29,000 photos.  Since last week it simply will not load.  The Organizer opens and reports that it is opening the catalog.  It then finishes loading and within a few seconds the whole application disappears. I uploaded a video of this occurring and include it below: https://youtu.be/JC_E-h-i2hw

I reviewed the Event Log and found the following:

Faulting application name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

Faulting module name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

Exception code: 0xc0000005

Fault offset: 0x00000000018bb1ba

Faulting process id: 0xc44

Faulting application start time: 0x01d47aea1e5b6a0e

Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

Report Id: 6119a4f4-0bde-45d3-9738-64124a521866

Faulting package full name:

Faulting package-relative application ID:

I have tried creating new catalogs; switching off face recognition and smart tagging in a bid to make the catalog data files (2.1Gb) smaller; however, although this did reduce the catalog initially, the same issue happens with the newly created catalog.  I have also tried Repair and Optimize; repeatedly.  These too are not helping.  I finally uninstalled and reinstalled Elements but this too has not helped.  The same issue happens. 

I has left me perplexed.  This is a new and powerful laptop running newish (2016) software but it is now useless.  It is the original installation from Dell albeit some updates (by Dell) have been run.

Has anyone had a similar experience?  Does anyone have any thoughts on what this could be?  I cannot get a clear understanding from the Event Log information.  What does it mean?

The detailed crash report is https://drive.google.com/open?id=18t5XG5BUyfY6B1dh-ccuZJBVfgmFso94

Any help would be greatly appreciated.

Thanks

Ed

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