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CaptainEasy
Participant
March 30, 2019
Question

Unable to open or Load Photoshop Elements

  • March 30, 2019
  • 1 reply
  • 282 views

I had my iMac rebuilt with an SSD and fast external HDD. ALL my programs were transferred to the new external drive, with the SSD drive running the OS. I cannot open PE11 at all . . . . getting an Error 6 or message that no application is there.  So, I tried to download PE11 and use my serial number, etc. to activate it. After four attempts (including one link from the slowest Chat line ever), the result is the same: this file is not recognized by my Mac. That's the error message: image not recognized!

I am really, really tired of this. I've bought PE since version 4 and have licenses for at least three versions, but am dead in the water. Because I am using Yosemite, with no upgrade plans, I am not interested in upgrading to PE 19 or whatever the latest edition is.

Any suggestions?

TT

    This topic has been closed for replies.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 30, 2019

    CaptainEasy  wrote

    ALL my programs were transferred to the new external drive,

    You can't transfer Adobe applications.  You need to do a proper installation on the same drive as your operating system.

    Uninstall all Adobe applications, use the Adobe Cleaner Tool, and then reinstall:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Download Photoshop Elements 14, 13, 12, 11, 10, 9, 8, and 7

    C
    CaptainEasyAuthor
    Participant
    March 31, 2019

    The Creative Cloud program find absolutely nothing to uninstall!

    I deleted the PhotoShop Organizer/Elements folder from the SSD drive. I again downloaded PE11 and again received the message: image not recognized.

    So, your instructions have NOT helped at all!

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 31, 2019

    Could you please post a screenshot of the error message?

    FAQ: How do I capture and post a screen shot or video?

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