Skip to main content
D
davidb64295045
Participating Frequently
January 31, 2018
Question

Unable to print from PSE15

  • January 31, 2018
  • 1 reply
  • 504 views

I have PSE 15, and all was working well with my Epson XP-830 printer.  When that printer died, I got a Canon TR8520.  With the Canon printer (wireless), I get an error message "because the default printer could not be opened."  I took the printer to Best Buy (where I bought it), and the Geek Squad was stumped.  We were able to get the Canon to print when connected via cable, but not wirelessly.  The printer works from all other apps, including Adobe Acrobat.

Does anyone have any suggestions how to get the printer to work from PSE15?

      This topic has been closed for replies.

      1 reply

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 31, 2018

      Try going to the Canon site and see if there is a new driver available.

      D
      davidb64295045Author
      Participating Frequently
      January 31, 2018

      I have re-installed the printer using Canon's website drivers.  Also re-installed PSE15.  Made sure both were fully current.  Re-booted both PC and printer, all to no avail

      hatstead
      hatstead
      Inspiring
      January 31, 2018

      Are you unable to print both via Editor and via Organizer?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices