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daves92989679
daves92989679
Known Participant
Apr 15, 2024 7:38 PM UTC
Question

Unable to print from the Editor [Photoshop Elements 2024]

I am unable to print from the Editor in Elements 2024, but I can print from the Organiser. I had the same issue with Elements 2023, and was hoping that the problem woud have been sorted in the 2024 version, but sadly not it would seem. I am running Windows 10 64 bit on a i7 based PC,  with 16Gb of RAM

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 15, 2024 8:59 PM UTC

Which of the two printers is the system default?  Try changing the default printer.

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daves92989679
daves92989679Author
Known Participant
Apr 15, 2024 9:07 PM UTC

Neither is the default. They are both Pixma photo printers (1 × A4 & 1 x A3), and only used for photo printing. I have another general purpose Canon printer, used for documents etc, which is the default printer. It is not used with Elements. 

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daves92989679
daves92989679Author
Known Participant
Apr 15, 2024 9:18 PM UTC

A search of the internet reveals that this is a known problem, and I read that the Organiser uses a different print engine to the Editor.?

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 15, 2024 8:57 PM UTC

Did you reset the preferences?

Does the same happen if you use Ctrl+P?

 

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daves92989679
daves92989679Author
Known Participant
Apr 15, 2024 9:01 PM UTC

Not yet Greg, but I will try, and also try Ctr+P. I'll report back.

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 15, 2024 7:43 PM UTC

What is the problem with printing from the Editor?  Are you getting any error messages?  If so, please give us a screenshot.

 

Printing problems are often solved by:

  • Resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.
  • Updating the printer driver from the printer manufacturer's website.
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daves92989679
daves92989679Author
Known Participant
Apr 15, 2024 7:53 PM UTC

Hi Greg. No error message. When requesting to print it just hangs there for "ever and a day" with a small rotating blue, circle,  and locks the program. I then have to resort to Control-Alt-Delete to access the task manager, and shut Elements down. I have been using Elemenst since 2013, uprading every couple of years, and never had this problem until versions 2023 and 2024. I have download and installed the latest drivers for the two Canon printers.

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