Unable to print from the Editor [Photoshop Elements 2024]

Forum|Forum|2 years ago
April 15, 2024
13 replies
5133 views

I am unable to print from the Editor in Elements 2024, but I can print from the Organiser. I had the same issue with Elements 2023, and was hoping that the problem woud have been sorted in the 2024 version, but sadly not it would seem. I am running Windows 10 64 bit on a i7 based PC, with 16Gb of RAM

Problem or error

This topic has been closed for replies.

Show previous replies

Greg_S.

Community Expert

Which of the two printers is the system default? Try changing the default printer.

daves92989679Author

Known Participant

Neither is the default. They are both Pixma photo printers (1 × A4 & 1 x A3), and only used for photo printing. I have another general purpose Canon printer, used for documents etc, which is the default printer. It is not used with Elements.

daves92989679Author

Known Participant

A search of the internet reveals that this is a known problem, and I read that the Organiser uses a different print engine to the Editor.?

Greg_S.

Community Expert

Did you reset the preferences?

Does the same happen if you use Ctrl+P?

daves92989679Author

Known Participant

Not yet Greg, but I will try, and also try Ctr+P. I'll report back.

Greg_S.

Community Expert

What is the problem with printing from the Editor? Are you getting any error messages? If so, please give us a screenshot.

Printing problems are often solved by:

Resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.
Updating the printer driver from the printer manufacturer's website.

daves92989679Author

Known Participant

Hi Greg. No error message. When requesting to print it just hangs there for "ever and a day" with a small rotating blue, circle, and locks the program. I then have to resort to Control-Alt-Delete to access the task manager, and shut Elements down. I have been using Elemenst since 2013, uprading every couple of years, and never had this problem until versions 2023 and 2024. I have download and installed the latest drivers for the two Canon printers.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded