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Participant
November 9, 2023
Answered

Unable to reinstall adobe photoshop elements 12

  • November 9, 2023
  • 2 replies
  • 459 views

I want to install Adobe Photoshop elements 12 on my new laptop but get the message that the serial number is already in use for a maximum number of computers. However, I deactivated the program on my previous laptop. How can I solve this problem?

This topic has been closed for replies.
Correct answer Greg_S.

You have to contact Adobe Support and ask them to reset the license activation. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States are limited. 

2 replies

Participant
September 10, 2024

Ihave photoshop 12 and would like to install it on a Apple that is running 64 not 32 from what I have read. Is there a new intall for me

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
November 10, 2023

You have to contact Adobe Support and ask them to reset the license activation. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States are limited. 

Participant
November 10, 2023

Thanks!