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Erwin33260806xmph
Participant
Nov 9, 2023 7:53 PM UTC
Answered

Unable to reinstall adobe photoshop elements 12

I want to install Adobe Photoshop elements 12 on my new laptop but get the message that the serial number is already in use for a maximum number of computers. However, I deactivated the program on my previous laptop. How can I solve this problem?

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    Greg_S.
    Greg_S.Correct answer
    Community Expert
    Nov 10, 2023 1:49 AM UTC

    You have to contact Adobe Support and ask them to reset the license activation. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States are limited. 

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    3 replies

    eric_8312
    Participant
    Sep 10, 2024 7:27 PM UTC

    Ihave photoshop 12 and would like to install it on a Apple that is running 64 not 32 from what I have read. Is there a new intall for me

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    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    Nov 10, 2023 1:49 AM UTC

    You have to contact Adobe Support and ask them to reset the license activation. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States are limited. 

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      Erwin33260806xmphAuthor
      Participant
      Nov 10, 2023 4:59 PM UTC

      Thanks!

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