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default9bewm8s1ubi6
Participant
March 21, 2021
Answered

Unable to reinstall Photoshop 14

  • March 21, 2021
  • 1 reply
  • 527 views

I have been running Photoshop Elements 14 on Windows 7. Recently, it stopped opening, giving me the error message that MSVCR120.dll is missing. I worked on that a while. I have since found some additional ideas to try if reinstalling doesn't solve it. But the problem is now that I am to the step of uninstalling and reinstalling the program, it won't reinstall. I continue to get the installation failed error. I have opened the log file to find that the exit error code is 0 and it is saying that the program was successfully installed but it is not installed. I am stuck at this point and would appreciate any advice anyone can give. Thanks.

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Correct answer default9bewm8s1ubi6

I discovered on further investigation that I had not examined all of the log files, only one. I did find an error code and reason for the installation error. After downloading the correct 64 bit version, installation was successful and program is running- dll issue appears to be solved as well. Thanks to all who have posted good instructions for opening and checking log files and other troubleshooting ideas. Really helps us non-techies. If I hadn't been too tired and out of patience last night and continued my systematic troubleshooting process, I wouldn't have had to post. Thanks again.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
March 21, 2021

Hi

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

~ Jane

    D
    default9bewm8s1ubi6AuthorCorrect answer
    Participant
    March 21, 2021

    I discovered on further investigation that I had not examined all of the log files, only one. I did find an error code and reason for the installation error. After downloading the correct 64 bit version, installation was successful and program is running- dll issue appears to be solved as well. Thanks to all who have posted good instructions for opening and checking log files and other troubleshooting ideas. Really helps us non-techies. If I hadn't been too tired and out of patience last night and continued my systematic troubleshooting process, I wouldn't have had to post. Thanks again.

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