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FCAA
FCAA
Participant
May 14, 2020
Answered

Unable to run Phitoshop Elements in a 2nd PC

  • May 14, 2020
  • 4 replies
  • 1300 views

Hi,

I've a Photoshoo Elements 15 [PII removed by mod] which I install in a 2nd PC (laptop), but when I lunch the program I got the followig message:

"The serial number is already in use by the maximum allowed computers. You must deactivate onether computer or provide another valid serial number to use this product again on this computer"

 

I spouse this may be related to the fact that recently my desktop PC needed to be replaced, due to a mother board defect, and I've install the PE in my new destktop, but i couldn't perform the sign-out fron the older PC.

Onece I don't have acesse any more to my previous Desktop, how can I remove the connection betwenn the old PC to this SN (I tried to find a way from my adobe acocount, but I couldn't find a way)?

 

Thanks

 

 

This topic has been closed for replies.
Correct answer Jeff Arola

Contact support at this link to reset your activations: Contact us.

Scroll down and click on the  Contact us.

 

 

 

Just say you need to reset your activations. Don't mention you have photoshop elements 15.

4 replies

FCAA
FCAAAuthor
Participant
May 21, 2020

Thanks for the information, Jaff. Problem is soved

Jeff Arola
Community Expert
Jeff ArolaCommunity ExpertCorrect answer
Community Expert
May 14, 2020

Contact support at this link to reset your activations: Contact us.

Scroll down and click on the  Contact us.

 

 

 

Just say you need to reset your activations. Don't mention you have photoshop elements 15.

T
Test Screen Name
Legend
May 14, 2020

Also, since you are incautious, try to be particularly wary of this: Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

T
Test Screen Name
Legend
May 14, 2020

Congratulations. By posting your serial number in a public forum you have given it to hackers. You have probably lost it now, as well as broken the rules. Expect it to be blocked forever. 

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