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Participant
Jul 7, 2023 3:31 PM UTC
Question

Unable to run the "Uninstall Adobe Photoshop Elements 15" app on Mac OS Monterey

I have finally upgraded to PSE 2023.  I have two Macs: a MBP 2015, which has PSE 15 installed on it, and a newer M2 Mac, which has the clean install of PSE 2023 on it.

On the MBP I attempted to run "Uninstall Adobe Photoshop Elements 15.app" but it fails with the following:

“{C6EE21C5-B5A7-4062-8BDD-F59EFD731828}.app” needs to be updated.

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

I suspect it must be a 32-bit app, which of course isn't supported from Big Sur onwards.

How can I uninstall Photoshop Elements 15 now?  Can Adobe provide an update to this uninstall app so people can remove these older versions of PSE?  What happens if I attempt to manually remove PSE15?  

Thanks,

David

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3 replies

John Waller
Community Expert
Community Expert
Jul 9, 2023 1:53 AM UTC

What @Peru Bob said.

 

Specific instructions for Elements are provided here (Step 3 onwards):

https://helpx.adobe.com/au/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

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Peru Bob
Community Expert
Community Expert
Jul 7, 2023 5:08 PM UTC
Participant
Jul 15, 2023 12:52 PM UTC

Thanks!  I eventually used CleanMyMac, as I had difficulty getting the Adobe tool to actually remove the PSE 15 executable.  It might have been something I did wrong, but it didn't seem to work for me.  I ran the tool first to perform the config file and / or log backup.  Maybe I missed a step?

 

Thanks for your help anyway!

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