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Martin5D55
Participant
September 16, 2021
Question

Unable to sign-out in the app to deactivate license

  • September 16, 2021
  • 1 reply
  • 869 views

Hi,

I've been using an older version of Photoshop Elements version 15 on my old pc (Windows). I've got a new pc and I wanted to transfer the license to my new pc(Windows). The issue is on my old pc where when I try to sign-out to deactivate it, it wouldn't let me sign-out thus I am unable to activate the license in the Photoshop Elements app on my new pc. What could be the cause for this or is there a solution to permanently deactivate it on my old pc?

 

Cheers!

 

This topic has been closed for replies.

1 reply

G
greylyn
Participant
September 16, 2021

Have you received an answer?  I had the exact same issue - except in my case I took a lightning strike which disabled the computer - and when I went to re-load PSE 14 into a newer computer - I get the email that I must disable the earlier computer.  I contacted Adobe help - who did 'something' - told me to uninstall and then re-install PSE via a link she sent - and, I got the exact same message again.  When I got back to the 'help' contact, she said that I needed to go to this link and that they weren'e supporting PSE 14 any longer.  If you find a way to disable the earlier computer - please let me know.

 

Thanks.  Good Luck.  Gary

 

hatstead
hatstead
Inspiring
September 16, 2021

Suggest that you call Adobe directly. Explain to the agent that you need to deactivate the software license so that you can install on a new machine. Tell the agent that you do not require support for using the product, just deactivation. If you don't get anywhere, ask to speak to a supervisor.

Reach us by phone (adobe.com)

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