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elegant_world6534
Participant
September 17, 2024
Question

Unable to start Adobe Photoshop Elements 2024 - Error 11

  • September 17, 2024
  • 2 replies
  • 2163 views

Tried to install Adobe Photoshop Elements 2024 on the Windows 11 23H2 system without any previous photoshop product installed on it.

When installer finishes I get error: Unable to launch the product automatically. Please quit & re-launch manually (Error Code: 111)

When I enter the installation directory and try to start the PhotoshopElementsEditor.exe I get another error: Configuration Error (Error Code: 11) (see attached screenshot)

 

I tried to

  • re-install the application
  • re-install with cleaning the system with Adobe Creative Cloud Cleaner Tool
  • changed installation directory directly to C:\Adobe
  • explicitly grant administrator permissions to the installer
  • run photoshop manually as administrator
  • tried to install on another computer - getting the same error

 

Installer was downloaded directly from my adobe account.

 

Any ideas what could be wrong?

    2 replies

    J
    john_9169
    Participant
    December 2, 2024

    "Unable to start Adobe Photoshop Elements 2024 - Error 11"

    Well I have the same problem, but in my case it happens on the iMac with OS Sonoma 14.7.

    It worked a few times after installation in september, but after starting the app yesterday the application crashed with this error. I uninstalled the application with the Adobe uninstaller and downloaded again from the Adobe webside but after installation the same errr occured. Is there a solution for this problem?

    C
    cristofero_6415
    Participant
    December 26, 2024

    Hi John,

    did you solved the problem at the end? if yes, how you solved it?

    I'm experienced the same issue on my Mac with OS Sequoia 15.2.

    Thanks a lot in advance.

     

    J
    john_9169
    Participant
    January 4, 2025

    Hi,

    The problem is solved, and my guess is that the solution was an update in Mac OS, but in my case it is Sequoia 15.1.1. Or perhaps the combination of the update of Mac OS and the uninstall of Elements and a clean installation of Elements. Strangely enough I had the same problem with Premiere Elements and this is also solved.
    But was it the update of Mac OS or was it the unstall and new clean installation? I really can't say.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    September 18, 2024

    If you look in the C:\Program Files\Adobe folder, do you see any folders for Elements 2025? Did you purchase the product directly from Adobe or from a third party?  A number of users are reporting an Error 111 problem and I am trying to figure out whether this is a scammer issue or whether Adobe has seriously messed up the download links.

    A
    Antti_R
    Participating Frequently
    September 18, 2024

    Hello Greg_S.

    Yes I bought directly from Adope.

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