Tried to install Adobe Photoshop Elements 2024 on the Windows 11 23H2 system without any previous photoshop product installed on it.When installer finishes I get error: Unable to launch the product automatically. Please quit & re-launch manually (Error Code: 111)When I enter the installation directory and try to start the PhotoshopElementsEditor.exe I get another error: Configuration Error (Error Code: 11) (see attached screenshot) I tried tore-install the applicationre-install with cleaning the system with Adobe Creative Cloud Cleaner Toolchanged installation directory directly to C:\Adobeexplicitly grant administrator permissions to the installerrun photoshop manually as administratortried to install on another computer - getting the same error Installer was downloaded directly from my adobe account. Any ideas what could be wrong?

Participant

Question

Unable to start Adobe Photoshop Elements 2024 - Error 11

Forum|Forum|1 year ago
September 17, 2024
11 replies
2445 views

Tried to install Adobe Photoshop Elements 2024 on the Windows 11 23H2 system without any previous photoshop product installed on it.

When installer finishes I get error: Unable to launch the product automatically. Please quit & re-launch manually (Error Code: 111)

When I enter the installation directory and try to start the PhotoshopElementsEditor.exe I get another error: Configuration Error (Error Code: 11) (see attached screenshot)

I tried to

re-install the application
re-install with cleaning the system with Adobe Creative Cloud Cleaner Tool
changed installation directory directly to C:\Adobe
explicitly grant administrator permissions to the installer
run photoshop manually as administrator
tried to install on another computer - getting the same error

Installer was downloaded directly from my adobe account.

Any ideas what could be wrong?

demirosman

Participant

This is usually caused by missing or corrupted Visual C++ Redistributable packages.

Fix:

Uninstall all Microsoft Visual C++ Redistributable entries from Windows Settings → Apps
Reinstall the latest 2015–2022 version (both x64 and x86) from Microsoft's official site
Restart and reinstall Photoshop Elements as Administrator

Since it failed on two computers, also try re-downloading the installer fresh from your Adobe account.

Wally Editing Service — With You from Concept to Completion Editing | Graphic Design | Web Design | SEO Writing | Free Tools 🌐 www.wallyeditingservice.com

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pjwilliamsna

Participant

I am getting the same Configuration Error 11 on my Windows 10.

I have Photoshop Elements 2021 2022 and 2023 and Premiere Elements 2021 and 2022.

All; of these have been successfully installed and running for some years but now they all - except the 2023 - get this error 11 at launch and even if I then do uninstall and reinstall. I think the install is actually working and it is something that Adobe has introduced recently that is preventing all those 4 from running.

I wonder why the 2023 Photoshop elements is still working and, because It is my key application, I cannot risk uninstalling it to do a clean up. Any more ideas or experiences? I was sent to this forum by the Adobe Chat advisor because they don’t support these products - despite having sold me one off lifetime licences over the years

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tdtdoss

Participant

Is it still working a year later? I’ve had to uninstall and reinstall Adobe over the months at least 3 times...For me, it’s not resolved as every 2 months(?, I keep getting Error 11 and have to uninstall and reinstall.

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pjwilliamsna

Participant

see my reply above

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john_9169

Participant

"Unable to start Adobe Photoshop Elements 2024 - Error 11"

Well I have the same problem, but in my case it happens on the iMac with OS Sonoma 14.7.

It worked a few times after installation in september, but after starting the app yesterday the application crashed with this error. I uninstalled the application with the Adobe uninstaller and downloaded again from the Adobe webside but after installation the same errr occured. Is there a solution for this problem?

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cristofero_6415

Participant

Hi John,

did you solved the problem at the end? if yes, how you solved it?

I'm experienced the same issue on my Mac with OS Sequoia 15.2.

Thanks a lot in advance.

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john_9169

Participant

Hi,

The problem is solved, and my guess is that the solution was an update in Mac OS, but in my case it is Sequoia 15.1.1. Or perhaps the combination of the update of Mac OS and the uninstall of Elements and a clean installation of Elements. Strangely enough I had the same problem with Premiere Elements and this is also solved.
But was it the update of Mac OS or was it the unstall and new clean installation? I really can't say.

Greg_S.

Community Expert

If you look in the C:\Program Files\Adobe folder, do you see any folders for Elements 2025? Did you purchase the product directly from Adobe or from a third party? A number of users are reporting an Error 111 problem and I am trying to figure out whether this is a scammer issue or whether Adobe has seriously messed up the download links.

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Antti_R

Participating Frequently

Hello Greg_S.

Yes I bought directly from Adope.

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