Unable to update Elements 2022 [was: Alessandro]

Forum|Forum|3 years ago
December 18, 2022
2 replies
442 views

Hi, I can't update my version of Photoshop Element 2022
Going to Help>updates I can't log in. Can you help me??

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Correct answer Greg_S.

If the Help>Updates is greyed out, it means that there are no updates. If you want to upgrade to Elements 2023, you have to buy it as a separate program. If you purchase from Adobe, you are entitled to a prior user discount.

(And I don't think you can get to the Help menu unless you are already signed into your account - unless you are in Trial mode. That is why I am assuming you mean that the updates menu choice is greyed out/inactive.)

Greg_S.

Community Expert

Yes, the version that is marketed as Elements 2022 is actually Version 20 of the program. That is confusing for many users.

Greg_S.

Correct answer

Community Expert

If the Help>Updates is greyed out, it means that there are no updates. If you want to upgrade to Elements 2023, you have to buy it as a separate program. If you purchase from Adobe, you are entitled to a prior user discount.

(And I don't think you can get to the Help menu unless you are already signed into your account - unless you are in Trial mode. That is why I am assuming you mean that the updates menu choice is greyed out/inactive.)

G

giovanni27726388zyab

Participant

Thanks for your help. 
I ask you one more thing. Is there a way to see what is the current version of my Element 2022. If I look in about Photoshop Element it tells me that the version is 20.0 ??

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