unable to upload psd file - error comes up Could not complete your request because of program error

Hello,

Could you please explain what do you mean by "unable to upload PSD file"? Did you mean to convey that you were trying to open a PSD file in the Elements Editor or were you trying to save the file to cloud?

Thanks,

Medha Sharma

First, what is your OS and OS version?

I

WHen I look at my account, it says. you have no activated devices.  Should there be a device listed there and if so, how do you add a device?  Can't find a place to do so

 

Thanks!

By @Linda22896872ujbp

Have you a Creative Cloud account ? In this case the devices listed there are only for the activation of Creative Cloud subscriptions: the Elements perpetual licenses are not managed there at all, only Adobe Staff can monitor them.