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Participant
October 11, 2017
Question

Unable to validate serial number with Element 15

  • October 11, 2017
  • 1 reply
  • 369 views

Unable to validate serial number with Element 15

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    1 reply

    Community Manager
    October 12, 2017

    Do you get any error?

    A screenshot might be helpful.

    Which OS are you working on?

    Thanks,

    Anwesha

    pedrohohoAuthor
    Participant
    October 12, 2017

    Thank you

    I am on Window 10

    The error msg indicated that "Unable to validate my serial number and to

    ask me to connect to the internet, which is incorrect.

    The issue has been resolved by deleting the contents in the "etc" file in

    the drivers folder in the System32

    Pedro Ho 何永祥

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    On Wed, Oct 11, 2017 at 11:01 PM, Anwesha Dev Chaudhary <

    Community Manager
    October 12, 2017

    Please try out the instructions mentioned in the article:

    Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

    Let us know if issue still persists.

    Thanks,

    Anwesha