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October 11, 2018
Question

Unable to view email attachment in Elements13

  • October 11, 2018
  • 1 reply
  • 282 views

I recently received an email with a photo as an attachment. I clicked on the attachment a a screen opened asking me to either open in Photoshop Elements or to save it. I clicked on the Photoshop option but an error message appeared sying 'Could not complete your request because of a SOFn, DQT, or DHT JPEG marker is missing before a JPEG SOS marker. I have no idea what this means or what, if anything, can be done so I can open the attachment in my Photoshop.

I then clicked save and, after some searching, the photo was found in my Windows 8.1 Downloads folder. I opened the file/photo and it appeard in the Windows Picture viewer. I could then print it. How can I get Photosop Elements to open such attachments?

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1 reply

Trevor.Dennis
Community Expert
Community Expert
October 11, 2018

Moving to the Elements forum